Shipping policy

1. Overview

This Shipping Policy applies to all orders placed through the Geo Origins online store (the "Store"). By placing an order, you agree to the terms set out below.

2. Order Processing

Orders are processed on business days (Monday to Friday, excluding Australian public holidays). Orders placed on weekends and public holidays, will be processed the next business day.

Please allow 1–3 business days for order processing before dispatch.

3. Shipping Destinations

We currently ship to addresses within Australia. For international shipping enquiries, please contact us at coffee@georigins.com.au.

4. Tracked Shipping

All orders are dispatched using tracked shipping services. Where a tracking number is provided, you will receive it via email once your order has been dispatched. You can use this number to monitor your delivery through the carrier's website.

5. Risk of Loss and Delivery

In accordance with the Australian Consumer Law (ACL), risk of loss or damage to goods remains with Geo Origins until the goods are received by you. If your order is lost or damaged in transit, please contact us promptly at coffee@georigins.com.au and we will work to resolve the matter in accordance with our obligations under the ACL.

6. Incorrect or Incomplete Delivery Addresses

You are responsible for providing a complete and accurate delivery address at the time of ordering. Geo Origins is not liable for delays or non-delivery resulting from an incorrect or incomplete address provided by you. If a parcel is returned to us due to an incorrect address, we will contact you to arrange re-delivery. Additional shipping charges may apply.

7. Undeliverable Parcels

If a parcel is deemed undeliverable by the carrier (for example, due to failed delivery attempts or an inaccessible address), it may be returned to us. We will contact you to arrange re-delivery or issue a refund for the goods (excluding original shipping costs), at our discretion.

8. Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of receiving your order at coffee@georigins.com.au with your order number and photographs of the damage. We will assess your claim and provide a remedy in accordance with the ACL, which may include a replacement, repair, or refund.

9. Refunds and Returns

For information about returns and refunds, please refer to our Refund Policy available on our website.

10. Contact Us

For any shipping enquiries, please contact:

Geo Origins

Email: coffee@georigins.com.au

Phone: (03) 9110 1025

Business Hours: 5am to 1pm, Monday to Friday AEST

This policy is subject to change. The current version will always be available on our website.